These terms and conditions are adopted by all clients of  Ilford Minicabs and will apply to all Private Hire as arranged on the customer’s behalf through Ilford Minicabs These terms and conditions constitute the entire agreement concerning the arrangements of Ilford Minicabs (between you and , Ilford Minicabs such that Ilford Minicabs act as your agent) and the subsequent provision (making the provision of a booking) of an Airport Transfer, local or Long Distance service (“Service”) between Ilford Minicabs (on your behalf) and their clients. Completion of the booking form and use of the service (whether by telephone, text, website, app or such other), indicates your unconditional acceptance of the terms and conditions set out in this agreement.

Any changes sought by the customer; to the terms or conditions shall have no effect unless agreed in writing by Ilford Minicabs.

Ilford Minicabs is a Private hire Management Company and works on your behalf to make bookings with its clients to provide the customer a safe and reliable transport method. If you require a receipt for your journey, which has been paid by cash, you can obtain one from the main office, although the driver is self employed (and acts as the principle) and therefore any receipt as provided will not be inclusive of VAT or have the same added."

Definitions

"Ilford Minicabs” means and is a trading name of Ilford Minicabs Limited

whose registered office is 3 Sevenways Parade, Woodford Avenue, Ilford, Essex, IG2 6XH.

 

Bookings:

Ilford Minicabs, acting on your behalf, will make contact with their clients and on confirmation that your booking has been accepted will email you a quotation for your airport transfer, long distance or local journeys based on the information provided by you. Ilford Minicabs reserve the right to amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type of vehicle required.

Ilford Minicabs prices are based on passengers being ready to travel at the booked time. The Residential and Business centre pickups are subjected to the first five minutes waiting time free and thereafter 20 pence per minute.

All our fares are quoted as a one pick up to one drop off flat rate and you will be charged per extra drop off.

 

Seat Belt:

In accordance with British law seat belts must be worn.

 

Toll Charges:

All incurred tolls will be paid by the hirer.

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Payments:

All cash fares are paid to the client in pounds (£) at the end of your journey. Credit card payments can be made online or via telephone. Please note that any online booking made with Ilford Minicabs will not be deemed confirmed until payment has been received, (unless you choose the cash option.)

Airport Transfers:

 

You must allow sufficient time when booking your Private Hire Vehicle to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Ilford Minicabs and or their clients shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

All Airport pickups include the first 30 minutes waiting time & 1 hour for meet & Greet from the actual landing time of the flight and thereafter you will be charged 20 pence per minute. Number of passengers and luggage’s must be stated clearly during the time of booking. If there any alterations in number, the driver will charge accordingly.

Passengers are responsible for loading and unloading their luggage.

You must order a suitable car size for the number of passengers and luggage. Clients of Ilford Minicabs cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.

If you need to transport a wheelchair, please specify this at the time of booking.

Ilford Minicabs will always check for flight delays before their client’s driver leaves for the airport but can only rely on the information supplied by the Airport websites. Once you have accepted your quotation, please check your booking confirmation carefully and inform Ilford Minicabs promptly for any errors.

Ilford Minicabs or its subsequent clients shall not be responsible for any delays caused or costs arising from / by your failure to provide Ilford Minicabs with correct information. All car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated / agreed in advance.

Payments can be made by credit, debit cards, and cash. A full receipt can be emailed direct to you. Please note that an emailed receipt can take up to 48 hours.

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Account Work:

In respect of account work, Ilford Minicabs works closely with their clients to ensure that the services are delivered as per the requirements of the customer. At all material times the provision of booking occurs with the clients of Ilford Minicabs and Ilford Minicabs works as an agent for the customer. Account work carried out will have VAT added at the applicable rate.

The customer agrees to pay Ilford Minicabs for all journeys provided by clients of Ilford Minicabs on account. Ilford Minicabs shall invoice after the journeys has taken place. Invoiced amounts shall be due and payable after 30 days from date of invoice.

Prices for services are quoted exclusive of VAT which shall be charged at the rate prevailing, at the relevant tax point.

 

The Service ‘Vehicle Conduct’:

You shall be responsible for the behaviour of all passengers in the car during the whole journey. A charge of £75.00 will be levied to cover the cleaning costs in the unlikely event that the vehicle is soiled by any passenger.

Eating, drinking and/or smoking in the cars is not permitted. Exceptional circumstance for babies and medical reasons will be permitted with prior permission. All children should be restrained in a manner that befits the laws and regulations at the time. Suitable child seats should wherever possible be supplied and fitted by the child’s parents / guardians. These can be held by the driver in the event of a return journey booking. Any client of Ilford Minicabs will not carry more passengers than its insurance or licensing allows.

Smoking is not/ never permitted in any vehicles as provided/arranged through Ilford Minicabs.

Cancellations and Bookings:

If you need to cancel your booking please contact Ilford Minicabs as soon as possible, so that Ilford Minicabs can cancel your Private Hire with its designated client. All cancellations made before the booking time will not incur a penalty charge. Ilford Minicabs Refunds will be given at the discretion of Management. In exceptional circumstances, a penalty of up to 50% of the fare can be levied for late cancellations.

As a rule, journeys from airports are dispatched up to one hour before flight arrival, journeys within areas we provide a service to are normally dispatched up to twenty minutes before their due time.

Unless otherwise expressly stated, Ilford Minicabs will inform the customer at the earliest opportunity that they are unable to assist them in finding a suitable service provider, failing which it is deemed that Ilford Minicabs has the respective authority to book the journey on behalf of the customer.

 

Invoices will be sent for cancellations of a booking that have not been pre-paid, these invoices must be paid within 30 days and any unpaid invoices will incur a minimum 10% charge of the original invoice amount. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you and upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date or on the above rate whichever is the greater. All journeys as arranged with/through Ilford Minicabs that are required to be cancelled should be cancelled by phoning the main line contact number and cancelling with the telephone staff.

Refunds to credit / debit cards can only be refunded to the original card used when the original booking was made. Refunds made by cheque can only be made out to the customers’ name that made the original booking.

 

Liability:

All clients of Ilford Minicabs shall use all reasonable endeavours to get you to your destination on time but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall clients of Ilford Minicabs be liable for any loss of profits, business or for any indirect or consequential loss whatever. Ilford Minicabs and its clients aim at running a reliable service for you, however sometimes cars cannot arrive at time of booking due to reasons beyond our control. If the car is running late please contact the control immediately for an update. Our client’s vehicles are serviced and maintained to the highest levels however in the unfortunate event of breakdown Ilford Minicabs & its clients cannot be held responsible.

The driver will travel by the most appropriate route on the day, unless instructed otherwise by the customer.

All luggage is carried entirely at your own risk. Lost property is kept by the office for a period of 12 months before being disposed of. It is the Clients responsibility to ensure that all bags, suitcases and mobile phones are taken from the vehicle. Ilford Minicabs is not responsible for any missing or lost property Ilford Minicabs is entitled to cancel all services and provide refunds in the event of circumstances beyond their control. If a car breaks down during the journey, Ilford Minicabs will make immediate contact to its clients and will have provided an alternative with a practical time allowance.

You shall indemnify Ilford Minicabs against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party. All clients of Ilford Minicabs act as an agent for clients of self-employed drivers, and will pass information relating to the customer in order to assist with the safe and timely pick up. Ilford Minicabs cannot be held responsible for the misuse of this information by its clients or subsequent drivers that are beyond its control.

Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.

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Termination:

Ilford Minicabs will refuse to assist with and will terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or your passengers, requesting that all passengers vacate the vehicle as soon as it’s safe to do so.

No refunds will be given for journeys terminated part way through the hire, full fare will be due to the driver and/or invoice issued if the journey is not pre-paid. Ilford Minicabs and its clients have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or any other passenger.

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Company rights and powers:

Ilford Minicabs may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

Change the rules or instructions concerning the use of any part of the service from time to time.

Ilford Minicabs reserves the right to change the service, suspend it temporarily, in the interest of quality of service, communication failure or part interest of other customers.

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Customer Service:

For any issues arising; please contact the control team who will attempt to resolve the issue immediately. In the unlikely instance a satisfactory resolution is not met, you can leave your name and number with the controller and a member of the management team will contact you within 24 hours.

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Disputes:

In the unlikely event of an event of a dispute arising, notice must be given within 7 days of the invoice date. In the event of no such notification being received by the company the customer shall accept the amount as being properly due and shall not be entitled to dispute this sum.

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Miscellaneous:

Ilford Minicabs shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998 and the GDPR. The terms of this agreement shall prevail if a discrepancy arises between a quotation and this agreement.

This agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals oral or written.

The companies’ website may contain hyperlinks to third parties; The Company does not control, is responsible for and does not endorse any of the contents of such websites.

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Use Restrictions:

Reproduction, distribution, or republication of any information, materials, documents and services by any means, without the prior express written consent of Ilford Minicabs, is strictly prohibited. Nothing in this Ilford Minicabs website shall be construed as conferring any license of Ilford Minicabs’ intellectual property rights without express written consent from Ilford Minicabs. All rights not expressly granted herein are reserved.

Warranties and Disclaimers:

The information, documentation, products and services contained on the Ilford Minicabs website are provided "as is," without any warranty of any kind. Ilford Minicabs and its suppliers disclaim all warranties relating to the information, documentation, products and services contained on the Ilford Minicabs website, express or implied, including, but not limited to, any warranties against infringement of third party rights, merchantability and fitness for a purpose.

The Ilford Minicabs website could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of this website is at your own risk. You agree to hold Ilford Minicabs harmless from and not sue Ilford Minicabs for any claims based upon using this website.

In no event shall Ilford Minicabs be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to or use of, this website.

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Governing Law and Jurisdiction:

These conditions shall be governed by and construed in accordance with the laws of England. Ilford Minicabs controls the Ilford Minicabs website from within the country of England. It can, however, be accessed from other places around the world. Although these places may have different laws from those of England, by accessing the Ilford Minicabs website you agree that the laws of England, without regard to rules relating to conflict of laws, will apply to all matters relating to your use of the site. You and Ilford Minicabs also agree to submit to the non-exclusive jurisdiction of the English courts, with respect to such matters. Users of the Ilford Minicabs website accessing it from places outside of England acknowledge that they do so voluntarily and are responsible for complying with local laws.